BOOKING, PAYMENT and CANCELLATION CONDITIONS
HOW TO BOOK
If you would like to book one of our accommodations just drop us an email to rentals@inchcape.net or call us at +1 - 246 - 420 4475 or + 1 - 246 - 262 8566 or + 1 - 246 - 428 7006
Preferred way of contacting us is by e-mail. You may also call us between 10 am and 8 pm Barbados time. Depending on which part of the world you might call us from, please consider a possible time differences.
Best is sending us an e-mail to rentals@inchcape.net containing the following information:
Which villa / apartment you would prefer.
Day of arrival and day of departure.
Number of persons staying with you.
Any further questions you might have...
As long as circumstances allow us to do so, we answer e-mails immediately / within hours or less. We try to answer any question you might have, no matter whether it may be concerning our property, Barbados or anything else!
In case the accommodation of your choice should not be available for all the time you requested it for, we will make alternative suggestions to best suit your needs. A minimum number of nights is required for a reservation and the no. of nights varies depending on the season. In case a desired period should not meet our minimum days requirement, please feel free to ask for an exception.
In the event of an unforeseeable situation which would require to relocate a guest, we reserve the right to provide another accommodation of equal quality or give a free upgrade to a higher category.
BOOKING CONDITIONS
After having received a booking, we will e-mail you a booking confirmation and the payment instructions. We will also inform you in our booking confirmation how the balance payment is to be paid.
To keep a booking confirmed we require a down payment. The exact amount is given in the booking confirmation, It’s usually approximately 50% of the total rental fee (or payment in full), and needs to be credited to our account within three days (this may vary) from the day of booking.
For bookings within 30 days from the arrival day, we require payment in full either immediately or to be credited to our account within 1 - 3 days from the day of booking. As the time frame for a downpayment might vary, please read your booking confirmation carefully.
For most seasons we require for a booking to be paid in full 30 days ahead of the day of arrival. For the Christmas / New Year season payments in full are required to be credited to our account 60 days ahead of the arrival day. Once we have confirmed a booking, the booking is considered to be final and dates cannot be changed.
All rates at the Inchcape Seaside villas are based on a max. occupancy in each unit. Additional guests in a unit can only be allowed on special request and need to be confirmed in the booking confirmation.
Normal occupancy in a two bedroom unit is four people maximum and the one bedroom units are meant to accommodate two persons max. Exceptions are possible in certain houses and can only be granted by the property manager. Please always indicate the number of people in your party with your reservation request. The max. no. of persons given in a booking confirmation can not be exceeded, unless it has been authorized by our Property Manager.
All rates at the Inchcape Seaside villas are based on “no ac usage” We recently added some ac units to some of our accommodations and guests may choose to use those for an additional charge. (usage and fees are explained in our features and amenity page)
Exact flight information, airline, flight no. and arrival time has to be provided with each booking. Failing to do so might result in a booking loosing a confirmed status.
FORMS OF PAYMENT
In our efforts to keep our rates as low as possible, all rates published on our website are based on payment via bank transfer. Those rates also apply for cash payments.
We also accept payments via credit card, Master card, Visa or American Express, for which a 4% fee will be added to the total.
SPECIAL RULES FOR BOOKINGS UNDER 7 NIGHTS
We might not always be able to guarantee a specific unit for bookings under 7 nights. In case we confirmed a particular unit but cannot provide this unit upon arrival due to unforeseeable circumstances, we reserve the right to accommodate this booking in an equal unit or give a free upgrade to a higher accommodation category. We will however always try our best to accommodate bookings in the unit which has initially been booked.
SPECIAL RULES FOR All Arrivals
Knowing a guests arrival time at our property is an essential part of or our booking conditions!
We therefore require to provide detailed flight information with all bookings. According to the arrival time we will prepare for an arrival / welcome procedure at our property " Inchcape Seaside Villas" style. if possible, each arriving guest will be greeted by one of our staff members who will welcome our guests with a concierge type welcome procedure. We also strongly advise to use the airport pick up service we organize for our guests as that guarantees a smooth and perfect arrival. This might become a must for an evening or late night arrival and the procedure for all arrivals falling into that category needs to be communicated with our reservations manager at rentals@inchcape.net or whatsapp +1-246-266 8566
When we book a rental car for a guest, we have it delivered as a free service to our property after your arrival at Inchcape. Our recommendation is not to pick up a rental car at the airport and self drive to our property.
Late night arrivals
SPECIAL RULES FOR Evening Arrivals
As we do not operate a 24/7 front desk all guests arriving at evening hours are obliged to use the airport pick up service we normally organize for all arriving guests. No exceptions are possible! Our airport pick up driver will provide a safe ride to our property (see explained in detail under airport pick up), hand over the keys for the rental unit, and give brief instructions about essential things to know. Our manager or another staff member will then visit the next morning to provide our usual concierge type welcome procedure.
In case we did not book your rental car and a guest made own arrangements, please have the rental car delivered to our property the morning after your arrival. This is a service each company will provide.
Other SPECIAL RULES
In order to secure the safety and security of our guests no person from the outside is allowed to enter our property without registering with our manager on duty or at our office. This can be done in person or by calling our manager at her cell phone 246-262-8566.
Resident guests must inform Inchcape’s management if they expect someone to visit. Permission needs to be granted by Inchcape’s management.
Non resident visitors to any of our units need to be registered with Inchcape's management / office. The number of visitors to residents in any of our units is limited and permission needs to be obtained from Inchcape's management.
In case a guest wishes to entertain, organize a party or an event, a request may be addressed to The Inchcape Seaside Villas management. No party or event is allowed unless permission has been obtained from Inchcape's Management.
To maintain the standard of our accommodations, we do not allow any kind of sports equipment such as bicycles and surfing equipment and corresponding board bags inside our apartments, on lounge chairs and any kind of outdoor / indoor furniture. We do have designated storage areas where equipment can be stored and guests may also keep their equipment in the outdoor / terrace area (except Sunset upstairs and Seaview Studio) of their rental unit.
We also cannot accommodate animals of any kind on our property and definitely not in any of our apartments. This is also in an effort to maintain the standard of our accommodations as well as for health and safety reasons for our staff as well as all our guests.
Although guests might not have paid a security deposit, they will still be held responsible for damages done to our apartments and equipment.
TAXES & OTHER CHARGES
A 10 % VAT or a service charge is to be added to all bills.
All rental facilities in Barbados have to charge a Tourism Levy, the amount of which can vary from one to another property / accommodation. For a stay at the Inchcape Seaside Villas, a Tourism Levy of $ Bds. 8.75 / / US 4.40 is to be paid p. bedroom p. night. This levy will be collected in cash upon arrival. Exceptions can be granted.
A one time cleaning fee will be charged for each rental unit. $ US 50 for our one bedroom units and studios with a max. occupancy of 2 persons p. unit, $ 80 - 100 is the cleaning fee for our larger units. Adjustments might apply, all depending on the particular unit and it's occupancy.
Check in time is from 4 pm in the afternoon, but may vary to earlier or later depending on our arrival and departure situation. Check out time is 11 am, but may vary as well, as we always try to make a departure as convenient as possible for our departing guests.
CANCELLATION CONDITIONS
All payments made are basically non refundable. We therefore strongly recommend to take travel insurance for the full amount of the rental fee. Travel insurance is easy to get and excludes all risks concerning an unforeseeable situation, confusion and possible disappointments. Depending on circumstances we might offer to recover days of a canceled booking and if this can be achieved, corresponding refunds can possibly be granted. For all bookings within our Christmas Season, we don't only recommend but require travel insurance being bought which covers the rental fee 100%.By placing a booking within that time period our guests automatically confirm to have read and accepted this corresponding condition.
Depending on time period and circumstances (despite date changes are basically not possible) we may consider to accommodate date changes, ideally for those we have received notice about for at least 60 days ahead of the arrival day.
No refunds can be granted for bookings made through and Online Tour Operator, at special rates and bookings for which date changes have been granted, those are completely excluded from any refunds.
And a few words considering booking with us directly
The months gone by have made it very obvious for many travelers around the world what it can mean to have established a personal relationship with the accommodation provider, something we try to establish with every single guest and also those who book with us the impersonal way through one of the major booking platforms which do not support such efforts and make it difficult for us to provide the most excellent service possible.
While bookings from Online Tour Operators can only be handled strictly as to the booking conditions published, we can add some more flexibility when booking with us directly.
We can only recommend and encourage everyone to book with us directly so we can provide you with the best personalized and flexible service we can possibly arrange for.
Please note that the above given information can change at any time without further notice! The Inchcape Seaside Villas are exclusively promoted by Trade Winds Travel Limited.